Shipping Information

SIMPLIFIED SHIPPING INFORMATION

Total required time for the item to arrive at your doorstep / letter box is the sum of Shipment Processing Time and Shipment Duration

 

Shipment Processing Time (Duration for your item to be dispatched to shipping courier)

Status

Will be mailed to shipping courier
(Not the arrival duration)

Express Shipping to Singapore

Within 1 hour to 2 working days

Express Worldwide Shipping

Within 1 hour to 3 working days

Normal Shipping

Within 1 hour to 7 working days (usually 1 to 3 days) 

Custom Products / Bulk Orders

Please contact us /
Specified on products page

Some products may specify a longer waiting time (eg. Apparel products)



Shipment Methods

Type

Who Should Pick this Plan

Express Shipping to Singapore

Shipment locations in Singapore who want faster shipping

Express Worldwide Shipping

Shipment locations outside of Singapore who want faster shipping

Normal Shipping

Any Location – best prices but longer waiting time
(Typically 8 to 15 Working Days) 

Contact for specific / faster methods.

If you select Express Shipping to Singapore when your shipment address is outside of Singapore, your item will be shipped by Normal Shipping without any partial refund of your payment. If you select Express Worldwide Shipping when your shipment address is Singapore, you will receive Express SG Shipping without any partial refund.

You may not be able to track your shipment in certain areas especially for lower cost items. If you have selected Express Shipping and your purchase value is less than 35 SGD (Singapore Address) or 50 SGD (Worldwide Address), your item may not be trackable. If you wish to track it, please select registered mail option or email us with your special request. 

Please note that with normal shipping, your order will likely be shipped out from our supplier/warehouse in China. However, in some cases, it will be upgraded to be shipped from Singapore using Express services. 

 

Estimated Shipment Durations of different plans 

Type

Duration of Shipment (Estimated)(From Time of Mail - Timings exclude processing time)

Express Shipping to Singapore


Usually 2 to 3 working days

(2 to 5 working days)(May also be randomly upgraded for 1 to 2 day shipping) 

Express Worldwide Shipping

Usually 3 to 8 working days (depending on location)

(4 to 12 working days depending on location) 

 

Normal Shipping


Usually 8 to 15 working days (depending on location)

(Conservatively 7 to 60 working days - depending on location 
Africa and South American Countries may expect a longer duration due to the distance from our mailing point)
(Small orders at rural location may have longer wait time NOT exceeding 60 working days)

Custom Products / Bulk Orders

4 to 9 working days

Please contact us if 75% of the maximum number of days have passed and you have not yet received your item. You may have a look at our Detailed Shipping Information page for more country specific duration. Please note that we are not liable if the shipping time is exceeded. In very rare instances, the number of days will be exceeded. We will do our best to locate your mail and contact the relevant parties. However we are not liable for loss of mail. If you have provided the wrong address, we are similarly not obliged to return a refund.